Under EU law, all goods sold to consumers in the European Union, Norway, Iceland and Liechtenstein are covered by a minimum two-year legal guarantee of conformity. If an item from your order does not match its description or does not work as intended, please contact us with your order number.

Text version of the notice

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods do not match the description, or do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer free repair or free replacement, and in some cases a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, visit europa.eu/youreurope/guarantees or ask the seller.

What to do if you receive non-conforming goods:

1. Contact the seller as soon as possible to report the issue;
2. Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see the GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.