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Boum-Boum Milk

Skincare / All Over Cream Spray

Faqs

Frequently Asked Questions

ORDER STATUS

How long will it take for me to receive my order?

Please allow for 3-5 business days to process your order before it ships. Orders are shipped Monday-Friday excluding US holidays.

Shipping times vary based on your region and shipping method selected at checkout. For more information about the whereabouts of your package after it ships, please visit the carrier website.

You will receive an email with tracking information once the product has shipped.

Why have I not received my order?

We are so sorry for the delay. Thank you for your support! Our small team is processing and catching up on orders as quickly as we can.

For international orders, our carriers are experiencing additional significant delays.

Please refer to your confirmation email to track the status of your order. If you have any issues please email us at avecamour@violettefr.com .

How can I check the status of my order?

If you have an account with us, please log in to your account and check the order status there. If you do not have an account with us (you should create one!), please refer to the email you received when you placed your order (sometimes it can be in your spam folder!)

If you are still having difficulty, please contact us directly at avecamour@violettefr.com and we’ll be happy to assist you.

Where is my confirmation email?

You should have received a confirmation email after you purchased your order. If you do not see it, we recommend checking your spam folder!

Do you accept international orders?

We currently ship to the US, Canada, and select countries in Europe.

At this time, our orders are shipped from the United States. Duties and taxes are included at checkout. For a full list of shipping information for European countries, please refer below to the section What are international shipping times and costs?

We will extend our distribution to additional countries in the near future! Stay tuned and let us know where you would like to see us go next by signing up here.

I am still waiting to hear back from your team on my order. Who do I contact?

Sorry that you have not heard from us yet! Our response to your email may have gone to your spam or junk folder. If you do not see a response from us please reach out to avecamour@violettefr.com

I want to edit / cancel my order! How can I do that?

We are unable to edit items in your order once you have purchased the products.

To edit your address or cancel your order, please email avecamour@violettefr.com within one hour of placing your order. Our team will do their best to make any requested changes. Please note we are unable to guarantee that changes can be made if the order has already been processed or if the request was made outside of business hours.

SHIPPING

Where is VIOLETTE_FR available?

VIOLETTE_FR products are available on violettefr.com shipping to select countries. Select products are available at retail locations below. Please consult our retail partners for any inquiries regarding purchases you made with them:

Oh My Cream ! locations in the United Kingdom, France, and Belgium found here (excluding some shades and product collaborations).

Le Bon Marché in Paris, France found here (excluding some color shades and product collaborations).

MECCA locations in Australia in New Zealand found here (excluding Sérum Superlatif and product collaborations).

Boum-Boum Milk, C'est la Cream and Frange Puff:

1. Pharmacie Rambuteau, 1 rue Rambuteau, 75004 Paris

2. Pharmacie Dauphine, 57 rue Dauphine, 75006 Paris

3. Pharmacie Cotinat, 151 rue de Grenelle, 75007 Paris

4. Pharmacie Européenne de la Place de Clichy, 9 place de Clichy, 75009 Paris

5. Pharmacie Notre Dame, 79 Cr Pierre Puget, 13006 Marseille

What are shipping times and costs?

We currently ship to the following countries and offer both Standard and Express Shipping (DHL):

DHL manages delivery once the package has shipped. For additional information about tracking or the location of your order, please check with the carrier. The order will likely be delivered in the shipping time window listed below but this is not guaranteed as DHL may experience delays. An order shipped with standard shipping will not be considered lost until it is in transit for 30 days.

Our orders are currently shipped from the United States. Duties and taxes are included at checkout.

Stay tuned and let us know where you would like to see us go next!

COUNTRY FREE STANDARD STANDARD SHIPPING TIME EXPRESS SHIPPING TIME
United States Orders $50+ $5.95 5-7 business days $20.00 1-3 business days
Canada - Calculated at checkout 8-12 business days - -
France Orders €75+ €4.90 5-10 business days €20.00 1-3 business days
United Kingdom Orders £70+ £3.90 4-6 business days £17.50 1-3 business days
Germany Orders €75+ €4.90 7-10 business days €20.00 1-3 business days
Spain Orders €75+ €4.90 7-10 business days - -
Ireland Orders €75+ €9.90 10-13 business days €27.50 3-4 business days
Austria Orders €100+ €5.90 7-10 business days €30.00 1-3 business days
Belgium & Netherlands Orders €75+ €9.90 7-11 business days €27.50 1-3 business days
Luxembourg Orders €100+ €9.90 7-11 business days €27.50 1-3 business days
Italy Orders €100+ €9.90 7-11 business days - -
Portugal Orders €100+ €13.50 7-11 business days €30.00 1-3 business days
Greece Orders €100+ €20.00 9-15 business days - -
Estonia & Lithuania - €19.00 10-14 business days €25.00 4-5 business days
Slovak Republic - €19.00 8-11 business days €25.00 4-6 business days
Slovenia - €19.00 11-14 business days €25.00 3-4 business days
Latvia - €19.00 10-13 business days €25.00 5-6 business days
Cyprus - €19.00 3-5 business days - -
Malta - €19.00 4-5 business days - -
Finland - €19.00 10-14 business days €30.00 3-5 business days
Croatia Orders €100+ €20.00 9-15 business days €30.00 1-3 business days
Switzerland - - - 9.90 CHF 3-4 business days
Denmark - - - 50.00 DKK 3-4 business days
Norway - - - 70.00 NOK 3-5 business days
Sweden - - - 70.00 SEK 3-4 business days
Poland - - - 30.00 PLN 4-5 business days

How long does it take to process my order? When will my order ship?

Please allow 3-5 business days for your order to ship from our facility. Orders are shipped Monday-Friday excluding holidays.

Shipping times provide a delivery date range. The order will likely be delivered in this window but this is not guaranteed as DHL may experience delays.

Please email us at avecamour@violettefr.com and we will let you know if an update is possible.

How can I track my order?

If you have an account with us, please log in to your account and check the order status for details on tracking. If you do not have an account with us, please refer to the confirmation email of your order shipment (sometimes it can be in your spam folder!), which includes a tracking number.

If you’re having a difficult time finding the status, please contact us directly at avecamour@violettefr.com and we’ll be happy to assist you.

My order has not moved in the tracking! How can I locate it?

We recommend contacting the carrier delivering your package as sometimes they can give more information about the delay. If they are unable to help please contact us at avecamour@violettefr.com!

My package never arrived. Who do I contact?

Please refer back to the shipping confirmation email that you received after placing your order which includes a tracking number for your order. For more detailed tracking information, we recommend checking in with your local carrier. Please note, an order shipped with standard shipping will not be considered lost until it is in transit for 30 days.

If the order is marked as delivered in the tracking system, please check the surroundings of your location or building. If the package remains not found, we are sorry for the inconvenience and please contact our customer service at avecamour@violettefr.com

Can I ship to an APO address, Military address, or PO Box?

We currently ship to APO and Military addresses. If there is a challenge with orders going to your address, you will be notified by our team.

At this time, we are unable to ship to PO Boxes. We are sorry for the inconvenience!

Can I ship to a freight forwarder?

We cannot ship to freight forwarding addresses as we are unable to ship to regions where we are unregulated.

If we do not ship to your region, let us know where you would like to see us go next!

RETURNS & EXCHANGES

What is your return policy?

We only accept returns for products that have not been opened and have not been used within 30 days of receipt of the product ,or if the product is damaged or incomplete. Merchandise is non-refundable.

At this time, we only accept returns for US customers.

For returns, please reach out to avecamour@violettefr.com.

Our retail partners manage returns for items purchased at their locations. Please consult the respective retail partner, if you would like to return an item purchased with them.

Can I exchange my product?

At this time we do not currently offer exchanges.

My product was delivered damaged and/or I did not receive the product I ordered. What should I do?

We apologize as it is certainly not the experience we want you to have with VIOLETTE_FR. Contact us at avecamour@violettefr.com and we will address the issue directly. Please include pictures of the product (damaged or wrongly delivered) in your email so we can resolve the issue as efficiently as possible.

Our retail partners manage items purchased at their locations. Please consult the respective retail partner, if you have a challenge with a product purchased from their store.

Please note that our products expire 12 months after opening. Serums expire 24 months after opening.

BILLING

What forms of payment do you accept?

We accept all standard credit cards (Visa, Mastercard, American Express). You can also checkout with Amazon Pay, Shop Pay, and Apple Pay (mobile only).

For US customers we also offer AfterPay.

Are online purchases secured?

All transactions made on our website are extremely secure. Our store's content is encrypted and we are PCI compliant to protect personal data and payment information. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. Please see our privacy policy for more information.

When is my payment going to be debited from my account?

Debit depends on the method of payment you select. For most, your account will be debited at the time your order is placed. Please check with your financial institution for further details.

PRODUCTS

What does “clean beauty” mean?

Glad you’re asking! Please check out each of the product details pages for more information. Any questions or suggestions, please reach out at avecamour@violettefr.com

Does VIOLETTE_FR test on animals?

We are proud to be cruelty free and do not test on animals.

Are your products vegan?

All our products are vegan. This is one of the important pillars of our brand. We are proud to say that all of our product formulations are vegan.

OTHERS

Do you offer gift cards?

Yes! We offer e-gift cards in $25, $50, $75 and $100 for US customers at this time. Please go to our shop collections page to purchase.

I want to suggest new products for the brand to develop. Who do I contact?

Yes! We’d love to hear from you on this. Please do reach out to us at avecamour@violettefr.com

I’d like to work for VIOLETTE_FR! How can I apply?

We would love for you to apply! Please email avecamour@violettefr.com with your resume, a few lines detailing your experience and interests, and the applicable department.

How should I contact you for press interviews or partnership opportunities?

Please reach out to marketing@violettefr.com

How do I recover my password for my account if I forget it?

If you forget your password, click on "Forgot your password?" and follow the instructions.

When will products be back in stock?

Sign up to be the first to know by going to the product page and clicking "NOTIFY ME WHEN AVAILABLE"