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Complimentary Gratitude Candle on Orders $125+

Orders placed by Dec 1st expected to arrive by Dec 24th

HOLIDAY 2023

Send a touch of magic to someone you love ! Can’t decide what to gift? The e-gift card is the perfect present– it’s paperless, arrives instantly, and allows your friends and family to purchase exactly what they want. (Available in the US only)

Discover E-Gift Card

FREQUENTY ASKED QUESTIONS

When do I need to purchase to receive my order before December 24th?

To receive your order before December 24th please order before the following dates*:


Domestic Standard (US) - December 13th
Domestic Express (US) - December 17th
International Standard - November 27th
International Express - December 1st

*For additional information about tracking or the location of your order, please check with the carrier. The order will likely be delivered in the shipping time window listed below but this is not guaranteed as the carrier may experience delays.

Do you have any gifting options?

Holiday sets and gift suggestions can be found on our “Holiday” page. We are sorry we do not offer gift wrapping or gift receipts at this time. We are offering special holiday boxes and tissue paper that you can repurpose as gift wrapping. Please see steps here. We offer e-gift cards for $25, $50, $75 and $100 for US customers. Please visit our shop collections page to purchase.

How long will it take to receive my order?

Please allow for 3-5 business days to process your order before it ships. Orders are shipped Monday-Friday excluding US holidays. Shipping times vary based on your region and shipping method selected at checkout. For more information about the whereabouts of your package after it ships, please visit the carrier website.

The shipping carrier (DHL / UPS / FedEx) manages delivery once the package has shipped. For additional information about tracking or the location of your order, please check with the carrier. The order will likely be delivered in the shipping time window listed below but this is not guaranteed as the carrier may experience delays. An order shipped with standard shipping will not be considered lost until it is in transit for 30 days.

My order is delayed!

We are sorry for the delay! You can find additional information by clicking the small carrier link on the right side of the OmniParcel tracking link.

The shipping carrier (DHL / UPS / FedEx) manages delivery once the package has shipped. For additional information about tracking or the location of your order, please check with the carrier. The order will likely be delivered in the shipping time window listed below but this is not guaranteed as the shipping carrier may experience delays. An order shipped with standard shipping will not be considered lost until it is in transit for 30 days.

I want to return a gift I received. How can I do that?

We only accept returns for products that have not been opened and have not been used within 30 days of receipt of the product, or if the product is damaged or incomplete. Merchandise is non-refundable. Returns are eligible for US customers. At this time we do not offer exchanges. Refunds for returns are sent to the original payment method.

Can I edit / cancel my order?

We are unable to edit items in your order once you have purchased the products.

To edit your address or cancel your order, please email avecamour@violettefr.com within one hour of placing your order. Our team will do their best to make any requested changes. Please note we are unable to guarantee that changes can be made if the order has already been processed or if the request was made outside of business hours.