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Looking for the perfect gift? Explore The Holiday Edit for curated sets and everyday essentials. 

While we don’t currently offer gift wrapping or gift receipts, we do offer e-gift cards (available for US-based customers only)—available in amounts $30, $60, $90, and $120—so your recipient can choose exactly what they love.

Please allow 3–5 business days for your order to be processed before shipping. Orders are shipped Monday through Friday, excluding US holidays.

Once your order has shipped, delivery times vary depending on your region and the shipping method selected at checkout. You can track your package using the carrier’s link provided in your shipping confirmation email.

While we do our best to ensure timely delivery, shipping times are estimates and may be affected by carrier delays. Standard shipments are considered lost only if they’ve been in transit for 30 days.

We’re so sorry for the delay! For the most up-to-date tracking information, check your shipment confirmation email where you’ll find a link for detailed tracking information.

Once your order has shipped, the carrier manages delivery. If you need more details on your shipment status, we recommend checking directly with the carrier’s tracking site. While we always aim to deliver within the estimated window, occasional carrier delays can occur. Orders shipped via standard shipping are only considered lost after 30 days in transit.

We always want your experience with our products to feel seamless. If something didn’t work out, we’re here to help. We offer free returns within 30 days of qualifying purchases.

Check eligibility and start your return here.

If your order was placed through one of our retail partners, please contact them directly to process your return, as we’re unable to assist with purchases made outside of violettefr.com. Kindly note that returns must meet our policy requirements, and we reserve the right to decline requests that fall outside of them.

Still have questions? We’re happy to help at avecamour@violettefr.com.

Once an order is placed, we’re unable to make changes to the items in it.

If you need to update your shipping address or cancel your order, please email us at avecamour@violettefr.com as soon as possible. We’ll do our best to accommodate your request, but if your order has already been processed, we may not be able to make any changes.