Why have I not received my order?
We are so sorry for the delay. Thanks to our loyal community we are experiencing a high demand of orders. Our small team is processing and catching up on orders as quickly as we can.
Please refer to your confirmation email to track the status of your order. If you have any issues please email us at firstname.lastname@example.org .
How can I check the status of my order?
If you have an account with us, please log in to your account and check the order status there. If you do not have an account with us (you should create one!), please refer to the email you received when you placed your order. If you’re having a difficult time finding the status, please contact us directly at email@example.com and we’ll be happy to assist you.
Do you accept international orders?
We currently ship to the US, France, the UK, and Canada. We will extend our distribution to additional countries in the near future! Stay tuned and let us know where you would like to see us go next by signing up here.
I am still waiting to hear back from your team on my order. Who do I contact?
Sorry that you have not heard from us yet! Please reach out to firstname.lastname@example.org
Shipping Times and Cost
United States: Standard (5-7 business days): $5.95
For US, standard shipping is free on orders $50 or more.
For international shipping, costs will be calculated at checkout.
Canada: Standard (8-12 business days)
United Kingdom (8-12 business days)
France (8-12 business days)
Where does VIOLETTE_FR ship?
We currently ship to the US, France, the UK and Canada. We will extend our distribution to additional countries in the near future. We’d love to know where you are so we can make that happen.
Stay tuned and let us know where you would like to see us go next!
Do you ship orders to the UK? If so, how will orders to the UK be shipped?
Yes, we ship to the UK. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK £135 and Under.
How long does it take to process my order? When will my order ship?
Please email us at email@example.com and we will let you know if an update is possible.
How can I track my order?
If you have an account with us, please log in to your account and check the order status for details on tracking. If you do not have an account with us, please refer to the confirmation email of your order shipment, which includes a tracking number. If you’re having a difficult time finding the status, please contact us directly at firstname.lastname@example.org and we’ll be happy to assist you.
My package never arrived. Who do I contact?
Please refer back to the shipping confirmation email that you received after placing your order which includes a tracking number for your order. If the order is marked as delivered in the tracking system, please check the surroundings of your location or building. If the package remains not found, we are sorry for the inconvenience and please contact our customer service at email@example.com
RETURNS & EXCHANGES
What is your return policy?
We accept returns for US customers within 30 days of receipt of the product. We only accept returns for products that have not been opened and have not been used. Any item that is returned damaged, used, or incomplete will not be refunded or exchanged. For returns, please reach out to firstname.lastname@example.org.
Can I exchange my product?
Please email email@example.com in regards to exchanging a product. We ask that you contact us within 30 days of receipt of the product. We can only consider exchanges for products that have not been opened and have not been used. Any item that is damaged, used, or incomplete will not be exchanged.
How long does it take to process a return?
Returns are addressed on a case by case basis. We try to efficiently address issues surrounding returns as smoothly and diligently as possible. If you have further questions or concerns please reach out to us directly at firstname.lastname@example.org
My product was delivered damaged and/or I did not receive the product I ordered. What should I do?
We apologize as it is certainly not the experience we want you to have with VIOLETTE_FR. Contact us at email@example.com and we will address the issue directly. Please include pictures of the product (damaged or wrongly delivered) in your email so we can resolve the issue as efficiently as possible.
What forms of payment do you accept?
We accept all standard credit cards (Visa, Mastercard, American Express, ApplePay, Paypal and Amazon Pay). For US customers we also offer AfterPay.
Are online purchases secured?
When is my payment going to be debited from my account?
Debit depends on the method of payment you select. For most, your account will be debited at the time your order is placed. Please check with your financial institution for further details.
What does “clean beauty” mean?
Glad you’re asking! Please check out each of the product details pages for more information. Any questions or suggestions, please reach out at firstname.lastname@example.org
Does VIOLETTE_FR test on animals?
We are proud to be cruelty free and do not test on animals.
Are your products vegan?
All our products are vegan. This is one of the important pillars of our brand. We are proud to say that all of our product formulations are vegan.
Do you offer gift cards?
Not at this time, but you will be one of the first to know when we do if you’re signed up for our newsletter!
I want to suggest new products for the brand to develop. Who do I contact?
Yes! We’d love to hear from you on this. Please do reach out to us at email@example.com
I’d like to work for VIOLETTE_FR! How can I apply?
We would love for you to apply! Please email firstname.lastname@example.org with your resume and a few lines detailing your experience and interests.
How should I contact you for press interviews or partnership opportunities?
Please reach out to email@example.com
How do I recover my password for my account if I forget it?
If you forget your password, click on "Forgot your password?" and follow the instructions.