Frequently Asked Questions

Please allow for 3-5 business days to process your order before shipment.

You will receive an email with tracking information once the product has shipped.

We are so sorry for the delay. Thank you for your support! Our small team is processing and catching up on orders as quickly as we can.

For international orders, our carriers are experiencing additional significant delays.

Please refer to your confirmation email to track the status of your order. If you have any issues please email us at avecamour@violettefr.com .

If you have an account with us, please log in to your account and check the order status there. If you do not have an account with us (you should create one!), please refer to the email you received when you placed your order (sometimes it can be in your spam folder!)

If you are still having difficulty, please contact us directly at avecamour@violettefr.com and we’ll be happy to assist you.

You should have received a confirmation email after you purchased your order. If you do not see it, we recommend checking your spam folder!

We currently ship to the US, Canada, and Europe. For a full list of shipping information for European countries, please refer below to the section What are international shipping times and costs?

We will extend our distribution to additional countries in the near future! Stay tuned and let us know where you would like to see us go next by signing up here.

Sorry that you have not heard from us yet! Please reach out to avecamour@violettefr.com

VIOLETTE_FR products are available on violettefr.com and select products (Boum-Boum Milk, C'est la Cream and Frange Puff) at:

1. Pharmacie Rambuteau, 1 rue Rambuteau, 75004 Paris

2. Pharmacie Dauphine, 57 rue Dauphine, 75006 Paris

3. Pharmacie Cotinat, 151 rue de Grenelle, 75007 Paris

4. Pharmacie Européenne de la Place de Clichy, 9 place de Clichy, 75009 Paris

5. Pharmacie du Village Batignolles, 40 rue des Batignolles, 75017 Paris

6. Pharmacie Notre Dame, 79 Cr Pierre Puget, 13006 Marseille

United States:

Standard Shipping

Orders under $50:

$5.95 (5-7 standard business days)

Orders $50+:

Free (5-7 standard business days)

Express Shipping

$20

For international shipping, please see "Where does VIOLETTE_FR Ship"

Please email us at avecamour@violettefr.com and we will let you know if an update is possible.

If you have an account with us, please log in to your account and check the order status for details on tracking. If you do not have an account with us, please refer to the confirmation email of your order shipment (sometimes it can be in your spam folder!), which includes a tracking number.

If you’re having a difficult time finding the status, please contact us directly at avecamour@violettefr.com and we’ll be happy to assist you.

We recommend contacting the carrier delivering your package (UPS or DHL) in your confirmation email as sometimes they can give more information about the delay. If they are unable to help please contact us at avecamour@violettefr.com!

Please refer back to the shipping confirmation email that you received after placing your order which includes a tracking number for your order. For more detailed tracking information, we recommend checking in with your local carrier.

If the order is marked as delivered in the tracking system, please check the surroundings of your location or building. If the package remains not found, we are sorry for the inconvenience and please contact our customer service at avecamour@violettefr.com

We only accept returns for products that have not been opened and have not been used within 30 days of receipt of the product ,or if the product is damaged or incomplete. Merchandise is non-refundable.

At this time, we only accept returns for US customers.

For returns, please reach out to avecamour@violettefr.com.

At this time we do not currently offer exchanges.

We apologize as it is certainly not the experience we want you to have with VIOLETTE_FR. Contact us at avecamour@violettefr.com and we will address the issue directly. Please include pictures of the product (damaged or wrongly delivered) in your email so we can resolve the issue as efficiently as possible.

We accept all standard credit cards (Visa, Mastercard, American Express, ApplePay, and Amazon Pay). For US customers we also offer AfterPay.

All transactions made on our website are extremely secure. Our store's content is encrypted and we are PCI compliant to protect personal data and payment information. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. Please see our privacy policy for more information.

Debit depends on the method of payment you select. For most, your account will be debited at the time your order is placed. Please check with your financial institution for further details.

Glad you’re asking! Please check out each of the product details pages for more information. Any questions or suggestions, please reach out at avecamour@violettefr.com

We are proud to be cruelty free and do not test on animals.

All our products are vegan. This is one of the important pillars of our brand. We are proud to say that all of our product formulations are vegan.

Yes! We offer e-gift cards in $25, $50, $75 and $100 for US customers at this time. Please go to our shop collections page to purchase.

Yes! We’d love to hear from you on this. Please do reach out to us at avecamour@violettefr.com

We would love for you to apply! Please email workwithus@violettefr.com with your resume and a few lines detailing your experience and interests.

Please reach out to marketing@violettefr.com

If you forget your password, click on "Forgot your password?" and follow the instructions.

Sign up to be the first to know by going to the product page and clicking "NOTIFY ME WHEN AVAILABLE"